German Speaking IT Support Agent

German Speaking IT Support Agent

Location: Wigan Salary: Up to £30,000 + on call allowance (£4000) Contract: Full time, Permanent Hours: Monday to Friday , 8am - 4pm

My client based in Wigan is looking to recruit a fluent German Speaking Helpdesk / 1st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to £30,000 plus additional on call allowance (£4000).

As a Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric.

Job Description

Provide 1st line support to all end users globally Incident Management and Resolution Ability to solve basic, common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issues Escalation to Tier 2 when unable to resolve issues To provide an excellent customer service experience whilst managing customer expectation To manage faults, requests and enquiries on behalf of the customer

Person Specification

Fluent English and German language skills Previous experience within a technical support role Excellent customer service & communication skills Positive attitude Affective time management skills, with a logical approach to problem solving Ability to work under pressure and within time constraints Ability to manage workload whilst reviewing changing priorities Ability to work alone as well as part of a team Benefits package includes:

Immediate start available Exposure of working in a desirable company with future progression On site parking

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