Global CX Champion & Insights Leader

inMusic is seeking a Customer Champion to safeguard the customer experience across its brands by monitoring sentiment, CSAT, and quality metrics. The role involves acting as a bridge between customers and internal teams, driving corrective actions, and enhancing loyalty.

You will work across CX tools and AI-driven support workflows, surfacing actionable insights and coaching the CX team to improve day-to-day operations and customer journeys.

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