Global ITSM Process & Change Coordinator

A&O Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to join the IT Team at the Belfast office. The role focuses on coordinating ITSM processes, governance, and MI delivery to ensure controlled, low-risk IT service delivery across offices.

The candidate will balance governance with delivery and work closely with service owners, vendors and stakeholders. Key requirements include strong ITIL v4 knowledge, 5+ years in an IT environment, and proven stakeholder engagement.

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