Senior ITSM Process & Change Analyst

A&O Shearman is seeking a Senior ITSM Process Support Analyst to join the IT team in Belfast. The role focuses on administering ITSM processes, maintaining documentation, and ensuring governance is followed across changes, problems, and service design.

A strong emphasis on data-driven improvements and stakeholder collaboration is required. The position sits within the Global Service Desk function, offering exposure to multi-regional IT operations and regulatory compliance across 30+ countries.

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