Graduate Customer Support Engineer

Graduate Customer Support Engineer

Salary: £26,000 - £29,000

Location: Clacton-on-Sea, Essex

Job Type: Full-time, Permanent

Opportunity Overview

An opportunity has arisen for a Graduate Customer Support Engineer to join an established electronics engineering business specialising in advanced switching, simulation and relay technology.

This role is ideal for an engineering graduate with an interest in electronics, software and problem-solving who enjoys working with people as well as technology. You will provide technical support to customers, helping them install, configure and maintain specialist products while developing your own technical expertise.

Working closely with internal engineering, product and R&D teams, you will investigate technical issues, identify solutions and help improve the overall customer experience. You will also have opportunities to deliver customer training and contribute to technical documentation.

Key Responsibilities

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Provide technical support to customers experiencing issues with product installation, configuration and ongoing maintenance.

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Investigate technical problems, identify root causes and implement effective solutions.

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Escalate complex issues to engineering and product teams, ensuring clear communication throughout the resolution process.

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Document customer interactions, technical issues and resolutions using internal support systems.

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Create and maintain troubleshooting guides and knowledge base articles.

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Build strong customer relationships by providing responsive, practical technical advice.

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Deliver customer training to improve product knowledge and user proficiency.

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Work with R&D teams to communicate customer feedback and support product improvements.

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Manage support requests in line with agreed service levels and response times.

Essential Skills and Experience

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A bachelor's degree in Engineering, ideally Electronics Engineering, Computer Science or a related discipline.

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Knowledge of at least one programming language or development environment, such as C#, .NET, Python, LabVIEW or NI VeriStand.

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Strong analytical and problem-solving skills, with the ability to investigate technical issues and identify root causes.

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Excellent communication and interpersonal skills, with a customer-focused approach.

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The ability to manage competing priorities and remain effective under pressure.

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A proactive attitude and willingness to learn in a fast-paced technical environment.

Desirable Skills and Experience

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Familiarity with Salesforce Service Cloud or similar customer relationship management systems.

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Understanding of instrumentation control standards and technologies, such as PXI, LXI, VISA or IVI.

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Practical experience using test and measurement instrumentation.

What's on Offer

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An opportunity to begin your career within a specialist electronics engineering environment.

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Exposure to a varied range of technical challenges, products and customer applications.

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The chance to develop your software, electronics and troubleshooting skills.

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Close collaboration with experienced engineers and product specialists.

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A customer-facing role offering a combination of technical problem-solving and relationship building.

Application Process

If you're a recent engineering graduate with a passion for technology, problem-solving and customer support, we'd welcome the opportunity to hear from you. Apply today to find out more