Group Travel Designer

JOB TITLE: Group Travel Designer

DEPARTMENT: Sales

REPORTS TO: Head of Sales

Business Context:

Operation Europe Ltd. is an established incoming tour operator, with over 35 years’ experience in operating fully customised special-interest group travel programmes across Europe and the UK. We are currently recruiting a Group Travel Designer to join our resolute and growing Sales team in our modern and airy canal-side offices in central London.

The Role

The Group Travel Designer will be responsible for developing bespoke cultural touring programmes across the UK and Europe for student and professional groups, working with B2B clients worldwide. The role is suited to candidates with relevant experience who thrive in a collaborative team environment and are committed to delivering exceptional customer service, including in challenging situations. Candidates should also be willing and able to travel to client markets to support sales activities and strengthen client relationships.

Key Responsibilities

• Provide sustained high-quality service and consult directly with global clientele as a member of the dedicated Sales team.

• Research, design and price innovative and original custom-made tours across Europe for special interest groups of all sizes, using regional knowledge and travel industry expertise, and recommending suitable alternatives or informed improvements to the original spec if required.

• Negotiate rates with suppliers to ensure quality pricing in line with business standards.

• Co-ordinate and travel on up to two solo sales missions per year (up to 10-12 days per trip) to client markets to visit prospective and existing clientele.

• Attend travel shows and trade events throughout the year.

• Work closely and communicate clearly with the Sales, Reservations and Operations departments to ensure smooth coordination and collaboration.

Person Profile:

• Professional experience in the travel industry, preferably in group travel.

• Educated to a university degree level, ideally in a relevant subject.

• Full driving license (held for over 24 months) and willingness to drive abroad is essential.

• Comprehensive knowledge of and keen interest in European geography, cities and culture.

• Structured, diligent, and resourceful approach to work, with an initiative-taking work ethic and the ability to priorities workloads, adapt to changing requirements and manage multiple tasks efficiently.

• Excellent communication skills, both written and verbal, and with keen attention to detail.

• Knowledge of another Western European language will be advantageous, though not essential.

Please Note:

This vacancy is advertised by VOSAIO Travel Limited on behalf of Operation Europe Limited. The role is based within Operation Europe Limited’s Sales team