Guest Experience Supervisor

Fortnum & Mason in the heart of London is seeking a Customer Service Supervisor to lead and support a team delivering high-quality service across all guest interactions, bookings and inquiries. You will model warmth, professionalism and a customer-first approach while upholding Fortnum’s prestigious heritage.

You will coach colleagues, manage escalations, recruit and train new starters, and collaborate with chefs and other departments for events and dietary requirements.

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