Guest Relations Manager

About the Role

Our client is seeking a highly personable and professional Guest Relations Manager to enhance the guest experience at their hotel in vibrant Glasgow . This role is central to ensuring every guest feels welcomed, valued, and well-cared for throughout their stay. You will be the primary point of contact for guest inquiries, special requests, and issue resolution, going above and beyond to create memorable moments. The ideal candidate possesses exceptional interpersonal skills, a keen eye for detail, and a genuine passion for service excellence, playing a vital role in maintaining the hotel's reputation for outstanding hospitality.

Key Responsibilities

• Manage the front desk operations, ensuring a smooth check-in and check-out process.
• Act as the main point of contact for guests, addressing inquiries and resolving issues promptly and professionally.
• Coordinate guest services, such as concierge, transportation, and special requests.
• Develop and implement strategies to enhance overall guest satisfaction and loyalty.
• Monitor guest feedback and online reviews, taking appropriate action to improve services.
• Train and supervise front desk staff, ensuring adherence to service standards.

Requirements

• Previous experience in a guest-facing role, preferably in hospitality management.
• Excellent communication, interpersonal, and problem-solving skills.
• A strong customer service orientation and a passion for exceeding expectations.
• Proficiency in hotel management software and standard office applications.
• Ability to remain calm and effective under pressure.
• A professional appearance and demeanour suitable for a high-end hotel environment.

Benefits

• Competitive salary and potential for gratuities.
• Opportunities for professional development and training.
• Staff benefits including hotel discounts and uniform provision.
• Work in a beautiful hotel in the heart of Glasgow .
• Be part of a dedicated and friendly team.