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Guest Relations Manager

Posted by Placements24
edinburgh, scotland, EH1 1BU, United Kingdom
Full time
£35,000 - £35,000 Per Annum

Job Description

About the Role

Our client, a highly acclaimed hotel in Edinburgh , seeks a dedicated and personable Guest Relations Manager to ensure unparalleled guest satisfaction. This role is central to creating a welcoming and memorable stay for all visitors, handling inquiries, resolving issues, and anticipating guest needs. You will be the face of the hotel's commitment to exceptional service, working closely with all departments to coordinate services and personalize guest experiences. This is a vital position for maintaining the hotel's reputation for outstanding hospitality in Edinburgh .

Key Responsibilities

Oversee and manage guest relations operations, ensuring a high level of service delivery.
Act as a primary point of contact for guests, addressing concerns and resolving issues promptly and courteously.
Develop and implement strategies to enhance guest satisfaction and loyalty programs.
Coordinate with various hotel departments to fulfill special guest requests and requirements.
Gather guest feedback through various channels and report findings to management for service improvement.
Ensure a seamless check-in and check-out experience, and assist with concierge services as needed.

Requirements

Proven experience in a Guest Relations or similar guest-facing role within the hospitality industry.
Exceptional interpersonal and communication skills, with a high level of emotional intelligence.
Strong problem-solving abilities and the capacity to remain calm under pressure.
Proficiency in hotel management systems and CRM software.
A genuine passion for service excellence and creating positive guest experiences.
Impeccable presentation and professional demeanor suitable for a luxury establishment in Edinburgh .

Benefits