Gym Operations Supervisor

About the Role

Our client is seeking a proactive and customer-focused Gym Operations Supervisor to manage daily activities at their fitness facility in Leeds . This role involves ensuring a safe, clean, and welcoming environment for all members, supervising the front desk and fitness floor staff, and contributing to member satisfaction and retention. You will play a key part in the operational efficiency of the gym, handling member inquiries, managing staff schedules, and upholding the company's standards. This is an excellent opportunity for an individual with a passion for fitness and strong leadership potential in Leeds .

Key Responsibilities

• Supervise and coordinate daily operations of the gym floor and reception area.
• Ensure the facility is clean, safe, and well-maintained, adhering to health and safety protocols.
• Manage staff schedules, provide guidance, and conduct performance feedback.
• Handle member inquiries, complaints, and feedback professionally and efficiently.
• Assist with membership sales, renewals, and retention initiatives.
• Monitor equipment usage and ensure all fitness machinery is in good working order.

Requirements

• Previous experience in a supervisory or management role, preferably in the fitness industry.
• Strong understanding of gym operations and health and safety procedures.
• Excellent customer service and communication skills.
• Ability to lead and motivate a team.
• Proficiency in using gym management software and standard office applications.
• A genuine interest in health, fitness, and wellness.

Benefits

• Competitive hourly wage and potential for overtime.
• Complimentary gym membership and access to fitness classes.
• Staff discounts on personal training and merchandise.
• Opportunities for advancement within the company.
• A positive and energetic work environment in Leeds .