Halo Analyst

We're hiring for a Halo Analyst to join our IT Services team, based in Hockley, with hybrid working considered. This is an exciting opportunity for someone with strong platform analysis, administration and service management experience to take ownership of a critical business system and help shape how technology services are delivered across the organisation.

In this role, you'll act as the day-to-day product owner for Halo PSA, ensuring the platform effectively supports service delivery, customer requirements, reporting, data quality, and user experience. You'll be responsible for the administration, configuration, governance, and continual improvement of the platform, working closely with stakeholders across the business to drive efficiency and service excellence.

Working alongside the Service Desk Manager, Business Operations teams, technical colleagues, customers, and suppliers, you'll help optimise key service management processes including incident, request, problem, change, project, asset, knowledge, contract, and customer portal management.

We're looking for someone who combines strong technical and analytical skills with a customer-focused mindset. You'll be comfortable managing system configuration, developing reports and dashboards, improving processes, and supporting users to maximise adoption and value from the platform.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £40,000 to £42,500 and a fantastic benefits package including:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee / 5% Employer
• Healthcare Cash Plan, including 3x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to Benefit Hub, including retail discounts, cycle to work scheme, and additional voluntary benefits

Location: Hockley (Hybrid considered)

Hours: Full Time, 37 hours per week

Contract: Permanent

Closing Date: 14th of October 2026