Halo ITSM Administrator

Halo ITSM Administrator

Rayleigh area Essex | Hybrid Working £40,000 – £42,500 per annum | Permanent | 37 hours per week

Cooper Lomaz is recruiting for an experienced Halo ITSM Administrator to join an established organisation based in the Rayleigh / Hockley area of Essex.

This is an excellent opportunity for someone with experience administering Halo PSA, Halo ITSM or a comparable service management platform to take ownership of a key business system, supporting its ongoing development, configuration and improvement.

Working closely with IT, service delivery and operational teams, you will play an important role in ensuring the platform supports efficient processes, accurate reporting and a positive user experience.

Key Responsibilities

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Take ownership of the day-to-day administration, configuration and maintenance of the Halo platform.

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Configure and improve workflows, SLAs, permissions, notifications, templates and business rules.

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Support IT service management processes including incidents, requests, changes, assets and knowledge management.

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Develop and maintain reports, dashboards and performance monitoring tools.

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Ensure data accuracy, system integrity and effective reporting across the platform.

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Manage and improve customer portals, self-service functionality and user experience.

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Support system integrations, upgrades, testing and platform releases.

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Work with internal stakeholders to identify opportunities for process improvement and automation.

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Maintain system documentation and provide guidance and support to users.

Skills & Experience Required

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Previous experience administering Halo PSA, Halo ITSM or a similar ITSM/PSA platform.

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Strong understanding of IT service management processes, including ticketing, SLAs and service catalogues.

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Experience configuring workflows, forms, permissions, business rules and approval processes.

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Ability to create and maintain reports and dashboards.

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Strong analytical, troubleshooting and problem-solving skills.

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Good communication skills with the ability to work across technical and non-technical teams.

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Experience supporting system upgrades, integrations and user adoption.

Desirable Experience

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Knowledge of ITIL frameworks and service management best practices.

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Understanding of system integrations, authentication and data synchronisation.

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Experience improving service management processes through automation and platform optimisation.

Apply today or contact Cooper Lomaz for a confidential discussion