Halo Support Consultant

Halo Support Consultant

Location: Bedfordshire Salary: £40,000–£50,000 per annum Working Pattern: Hybrid, 1 day per week in the office Employment Type: Permanent

Skills Halo, ITSM, ITIL, Configuration, Administration, Workflows, Integrations, Automation, Troubleshooting, Implementation, Stakeholder, Optimisation, Remedy, ServiceNow, IT Support.

We are seeking an experienced Halo Consultant to join an organisation following the successful delivery of a major Halo ITSM implementation.

This is an in-house position where you will take ownership of the live Halo platform, ensuring its effective day-to-day operation while supporting ongoing improvements and future development projects.

The immediate focus will be on business as usual (BAU), providing platform support, optimising existing processes and working closely with internal stakeholders to ensure the system continues to meet business requirements.

There will also be opportunities to contribute to future Halo projects, enhancements and additional functionality as the organisation continues to develop its use of the platform.

Key Responsibilities

• Take ownership of the live Halo ITSM platform and its day-to-day operation.

• Provide ongoing administration, configuration and support of the Halo environment.

• Manage and optimise workflows, processes, integrations and automation.

• Investigate and resolve platform issues, ensuring effective service delivery.

• Work with internal stakeholders to understand business requirements and identify opportunities for improvement.

• Support users and promote effective adoption of the Halo platform.

• Contribute to future Halo projects, enhancements and system developments.

• Maintain appropriate documentation and ensure processes align with ITIL and service management best practice.

• Drive continuous improvement across the platform and associated service management processes.

Skills and Experience

The successful candidate will ideally have:

• Hands-on experience working with the Halo ITSM platform.

• Experience of Halo implementation, configuration and ongoing platform support.

• A good understanding of IT Service Management (ITSM) principles and ITIL processes.

• Experience configuring workflows, integrations and automation.

• Strong troubleshooting and problem-solving skills.

• The ability to engage with stakeholders and translate business requirements into practical system improvements.

• Excellent communication skills and the ability to work independently.

The Package

• Salary of £40,000–£50,000 depending on experience.

• Hybrid working, with just one day per week required in the office.

• Permanent, in-house opportunity.

• The opportunity to take ownership of an established Halo ITSM environment and contribute to its future development