Head of Front of House and Events Manager

Head of Front of House and Events Manager

Bloomsbury Square, London, WC1 (Holborn closest tube station)

£45,000 - £60,000

Our client is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers and property owners. They help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and holistic approach.

An excellent employer and a really exciting role within the most beautiful building!

As Front of House and Events Manager you will own the day-to-day front-of-house and events operation. You will manage the reception experience, tenant and visitor communications, event enquiries and delivery, and the presentation of shared spaces.

You will lead the front-of-house, reception and events experience, creating a consistently welcoming, professional and engaging environment for both occupiers and visitors. The role will deliver the day-to-day guest journey, event programmes and tenant communications while supporting building operations, commercial activity and community engagement. You will work closely with the Site Director and operational team so that the guest experience remains connected to building performance, occupier needs and commercial activity.

Responsibilities

• Responsible for the effective oversight and coordination of building and facilities activity, ensuring safe, compliant, reliable and consistently high standards.

• Responsible for shaping and delivering events and community activity that supports occupier engagement, connection and the building proposition.

• Develop and maintain the events framework, pricing structure and associated processes

• Manage event client communications from enquiry to feedback

• Coordinate the event calendar

• Oversee event execution, including supplier coordination, setup and operation of events

• Responsible for a consistently welcoming, professional and efficient front-of-house experience for occupiers and visitors.

• Line management of the reception team; Oversee the visitor management systems; Welcome visitors; Administer visitor registration; Issue visitor passes; Managing front of house deliveries including courier and post management; Support meeting-room management and the accountable delivery lead as required; Respond to general enquiries.

• Responsible for coordinating visitor and front-of-house access processes within agreed site

• Responsible for accurate administration and financial processing, supporting effective budget control, purchasing and maintenance of records.

The ideal candidate:

• Will demonstrate a minimum of 3 years' experience in a Front of House, Hospitality, Events or Customer Experience management role.

• Will have experience leading or supervising reception/front-of-house teams.

Desirable experience:

• Qualification in Hospitality Management, Events Management, Business Management or a related discipline.

• IOSH Working Safely, First Aid at Work or similar health and safety qualification.

• Experience within a commercial office building, mixed-use development or premium hospitality environment.

• Knowledge of service charge budgeting, supplier management and occupier engagement.

Hours of work are Monday – Friday 9am – 5:30pm.

Please do get in touch if you would like to hear more