Head of Retail Operations and Transformation

Head of Retail Operations & Transformation

Multi-Site Supermarket Retail | Business Transformation | Reporting Directly to the Managing Director | £50,000-£70,000

The company

T3AM Global is recruiting on behalf of one of the UK's established ethnic supermarket chains, with a significant presence across the North West.

The business operates multiple large-format supermarkets, offering a wide range of international groceries, fresh produce, halal meat and everyday essentials to diverse communities.

As the company enters its next phase of growth and modernisation, we are looking to appoint an experienced Head of Retail Operations & Transformation to work directly alongside the Managing Director and lead operational improvements across the group. This is an opportunity for an ambitious retail leader to play a central role in transforming an established supermarket business, introducing modern systems, improving performance and helping shape its future direction.

The role

Reporting directly to the Managing Director, you will become a key member of the senior leadership team, taking responsibility for driving operational excellence, implementing change and improving performance across multiple supermarket locations. You will review existing operations, identify opportunities for improvement and lead the introduction of centralised processes, systems and reporting across the business.

A major focus will be the modernisation of the group's operating model, including centralised purchasing, stock management, management information, retail technology and consistent store operating procedures.

Alongside this, you will act as a trusted right-hand person to the Managing Director, supporting strategic projects, business improvements and wider growth initiatives.

This is a hands-on leadership role requiring someone who can combine strategic thinking with practical implementation. You will take responsibility for:

• Leading operational performance, restructuring and improvement initiatives across multiple supermarket locations
• Developing and implementing centralised processes covering purchasing, stock management, reporting and store operations
• Overseeing the introduction of new EPOS, inventory management and retail technology systems
• Establishing clear KPIs, management reporting and data-driven decision-making across the group
• Reviewing existing management structures, identifying inefficiencies and introducing improved operating procedures
• Leading, coaching and developing operational management teams to drive accountability and performance
• Working directly with the Managing Director on strategic projects, business transformation and growth initiatives

What you need

It is ESSENTIAL for the successful candidate to have the following:

• Significant experience in a senior retail operations or multi-site management position
• Strong experience within supermarkets, grocery retail, food retail or a closely related retail environment
• Proven experience implementing operational improvements, restructuring or change management initiatives
• Strong commercial awareness and understanding of retail profitability, purchasing, stock control and operational performance
• Confidence analysing data, identifying trends and using management information to improve business performance
• Excellent leadership, communication and stakeholder management skills
• Ability to work across multiple locations throughout the North West

Other DESIRABLE skills include:

• Previous experience as a Head of Operations, Regional Manager, Area Manager or Retail Operations Director
• Experience implementing EPOS, ERP, inventory management or centralised retail systems
• Experience establishing centralised purchasing and procurement functions
• Knowledge of ethnic supermarkets, independent grocery chains or large-format food retail
• Experience supporting business expansion, transformation or multi-site restructuring

Candidates from established national supermarket chains and successful independent retail groups are particularly encouraged to apply.

What's on offer

This is an opportunity to take a senior leadership position within an established supermarket group and have a direct influence on its future.

• Salary: £50,000-£70,000 per annum
• Direct reporting line to the Managing Director
• Significant autonomy and responsibility
• Opportunity to lead a major business transformation programme
• Involvement in strategic projects and business growth
• Genuine long-term career progression opportunities
• Established business with a strong regional presence
• Manchester / North West location

How to apply If you're an experienced retail operations professional with a proven track record of improving performance, implementing change and leading multi-site teams, we'd love to hear from you. This opportunity is particularly suited to someone looking to step into a senior leadership position where they can make a genuine difference to an established and growing retail business.

Please submit your CV via this advert.

We aim to respond to all successful applications within 5 working days. T3AM Global is an equal opportunities employer and is committed to building diverse and inclusive workplaces