Helpdesk Administrator -Temp

Hays are delighted to be supporting a leading Sheffield-based organisation with the recruitment of a Helpdesk Administrator to join their busy Facilities and Estates team. This is an excellent opportunity for an experienced administrator or customer service professional seeking an immediate start within a fast-paced, office-based environment.

This role is 100% office-based in Sheffield City Centre with no hybrid working available. Working hours are 8:00am - 4:00pm, Monday to Friday (35 hours per week).Key Vacancy Information - Sheffield City Centre | Immediate Start | Temporary until Christmas | Full-Time | £13.64 per hour + Holiday Pay (£25,249)

The RoleAs the first point of contact for facilities-related enquiries, you will be responsible for coordinating maintenance requests, managing access control systems and supporting the smooth operation of essential building services. Key responsibilities include:

Managing a busy helpdesk, responding to telephone and email enquiries Logging and monitoring maintenance requests using a facilities management system Liaising with internal teams and external contractors to monitor job progress Administering building access requests and access control systems Coordinating key and lock requests, replacements and changes Supporting contractor control processes and ensuring information is recorded accurately Producing reports, processing work orders and maintaining system records Providing a professional and efficient service to a wide range of internal stakeholdersAbout YouTo be successful in this role, you will have:

Previous administration, helpdesk, customer service or facilities support experience Excellent communication skills, both written and verbal Strong organisational skills with the ability to manage multiple tasks simultaneously Experience using databases or management systems to record and monitor information Good attention to detail and a proactive approach to problem-solving Strong IT skills including Microsoft Office applicationsWhat You'll Receive

Immediate start opportunity Competitive hourly rate of £13.64 per hour plus holiday pay ( £15.51 per hour including holiday pay) £25,249 salary equivalent Temporary assignment running until Christmas Full-time hours, Monday to Friday - 35 hours a week 8am - 4pm , 1 hour for lunch. Central Sheffield location with excellent public transport links Opportunity to gain experience within a large and well-established organisation

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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