Helpdesk Administrator

About the Role

Our client is seeking a meticulous and organised Helpdesk Administrator for their Bradford office. This hybrid role is essential for managing the flow of customer support requests and ensuring efficient resolution. You will play a key role in coordinating support activities, maintaining records, and liaising between customers and technical teams. This position is ideal for someone who excels at organisation, communication, and administrative tasks, contributing to a smooth and effective customer support operation within a flexible work structure.

Key Responsibilities

• Manage and triage incoming support tickets and customer inquiries efficiently.
• Coordinate with technical teams to ensure timely resolution of customer issues.
• Maintain accurate and up-to-date records of all support activities and customer communications.
• Generate reports on helpdesk performance metrics and identify areas for improvement.
• Assist in developing and updating support documentation and knowledge base articles.
• Provide direct customer support for basic inquiries and administrative tasks.

Requirements

• Previous experience in an administrative, helpdesk , or customer service role.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and experience with ticketing systems.
• Ability to work effectively in a hybrid environment, balancing remote and office-based tasks.
• High school diploma or equivalent; further qualifications are advantageous.

Benefits

• Competitive pro-rata salary based on part-time hours.
• Access to company benefits, including health insurance options.
• Paid holiday entitlement calculated on a pro-rata basis.
• Opportunities for skill development and training in support administration.
• A supportive and collaborative team environment with flexible working arrangements.