Helpdesk Administrator

About the Role

Our client is seeking an organized and detail-oriented Helpdesk Administrator to support their operations in Leeds . This role is essential for ensuring the smooth functioning of the internal IT helpdesk, managing user accounts, and providing first-line technical support to employees. You will be the first point of contact for IT-related queries, ensuring that all issues are logged, tracked, and resolved efficiently. This is an excellent opportunity for an individual with strong administrative and basic IT skills looking to grow their career in a supportive environment, contributing to the operational efficiency of the Leeds office.

Key Responsibilities

• Respond to and resolve IT support requests from employees via ticketing system, phone, and email.
• Manage user accounts, including creation, modification, and deletion of accounts in Active Directory.
• Install, configure, and maintain computer hardware, software, printers, and other peripherals.
• Provide basic troubleshooting for network connectivity, hardware failures, and software issues.
• Maintain accurate records of IT assets and support activities within the helpdesk system.
• Escalate unresolved issues to senior IT staff or external vendors when necessary.

Requirements

• Previous experience in an IT support, helpdesk, or administrative role.
• Familiarity with Windows operating systems and standard office productivity software.
• Basic understanding of IT principles, hardware, and networking concepts.
• Strong organizational skills and the ability to manage time effectively.
• Good communication skills and a friendly, helpful demeanor for supporting users in Leeds .

Benefits

• Competitive starting salary.
• Hybrid working arrangement balancing office and remote work.
• Access to company benefits including health insurance and pension contributions.
• Opportunities for IT training and certifications.
• A positive and collaborative workplace culture.