Helpdesk Analyst

About the Role

Our client is seeking a skilled and diligent Helpdesk Analyst to join their IT support team based in Glasgow . You will be responsible for providing first-line technical support to employees, resolving hardware, software, and network issues to ensure minimal disruption to business operations. This role is essential for maintaining a productive IT environment within the office premises. If you are passionate about technology and enjoy problem-solving in a hands-on capacity, this is an excellent opportunity to grow your career within a supportive team in the vibrant city of Glasgow .

Key Responsibilities

• Respond to and resolve IT support requests logged via the helpdesk system.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and diagnose technical issues for end-users across various departments.
• Provide support for network connectivity, printers, and other office IT infrastructure.
• Escalate unresolved issues to senior IT staff or external vendors.
• Maintain an inventory of IT equipment and software licenses.

Requirements

• Previous experience in an IT helpdesk or technical support role.
• Strong understanding of Windows operating systems and common office applications.
• Familiarity with network troubleshooting and basic hardware repair.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills for interacting with non-technical users.
• Based in or able to commute to Glasgow regularly.

Benefits

• Competitive salary and opportunities for overtime.
• Access to the latest IT equipment and technologies.
• Comprehensive training and professional development budget.
• Company pension scheme and health benefits.
• A collaborative and friendly office environment in Glasgow .