Helpdesk Analyst

About the Role

Our client is seeking a competent and detail-oriented Helpdesk Analyst to join their dynamic team in Stoke-on-Trent . This hybrid role offers a blend of remote work and on-site collaboration, focusing on providing critical IT support to internal users and clients. You will be responsible for diagnosing and resolving a range of technical issues, ensuring minimal disruption to operations. This is an excellent opportunity for a technically skilled individual to contribute to a stable organization and grow their career within the Staffordshire region.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support to users via phone, email, and ticketing system.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Manage user accounts and permissions within Active Directory and other systems.
• Document technical issues, solutions, and procedures for the knowledge base.
• Escalate complex problems to senior IT staff as per defined procedures.

Requirements

• Previous experience as a Helpdesk Analyst or in a similar IT support role.
• Proficiency with Windows operating systems, Microsoft Office Suite, and basic networking.
• Familiarity with IT support ticketing systems and remote access tools.
• Strong analytical and problem-solving skills.
• Good communication skills and a customer-focused attitude.

Benefits

• Competitive annual salary of £29,000 .
• Hybrid working model providing flexibility and convenience.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for further IT certifications and training.
• A collaborative and supportive IT department in Stoke-on-Trent .