Helpdesk Support Analyst

About the Role

Our client is looking for a skilled Helpdesk Support Analyst to join their team in Portsmouth . You will provide crucial technical support to internal staff and external customers, ensuring the smooth operation of IT systems. This role demands a proactive approach to problem-solving and excellent communication skills to assist users effectively. The hybrid nature of this position offers a balance between in-office collaboration and the flexibility of remote work, fostering a productive and adaptable work environment.

Key Responsibilities

• Respond to and resolve IT support requests from end-users via various channels (phone, email, ticketing system).
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software systems.
• Provide technical guidance and training to users on IT best practices.
• Document support activities, solutions, and system configurations accurately.

Requirements

• Proven experience as a Helpdesk Support Analyst or in a similar IT support role.
• Strong knowledge of operating systems (Windows/macOS) and common software applications.
• Familiarity with network troubleshooting and basic hardware repair.
• Excellent communication and customer service skills.
• Ability to work effectively in a hybrid environment, requiring occasional on-site presence in Portsmouth .

Benefits

• Annual salary of £28,000, depending on experience.
• Hybrid working model providing work-life balance.
• Opportunities for IT certifications and professional development.
• Comprehensive health and wellness benefits package.
• A collaborative team environment focused on technical excellence.