Helpdesk Support Analyst

About the Role

Our client is seeking a skilled Helpdesk Support Analyst to join their IT team in Derby , offering a hybrid working model. You will be responsible for providing technical assistance and support related to computer systems, software, and networks. This role is crucial in ensuring smooth IT operations for the company, resolving technical issues promptly, and maintaining system integrity. You'll work in a collaborative environment, contributing to IT solutions that support business objectives.

Key Responsibilities

• Respond to IT support requests via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware, software, and network systems.
• Assist with user account management and access control.
• Create and maintain documentation for IT procedures and support processes.
• Provide basic training to users on new software and systems.

Requirements

• Proven experience as a Helpdesk Support Analyst or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and network protocols.
• Experience with IT support ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal abilities.
• Familiarity with ITIL best practices is a plus.

Benefits

• Competitive salary and comprehensive benefits package.
• Hybrid working arrangement promoting work-life balance.
• Opportunities for IT certifications and professional growth.
• Access to modern IT equipment and resources.
• A supportive and team-oriented IT department.