Helpdesk Support Analyst

About the Role

Our client is seeking a skilled Helpdesk Support Analyst to join their IT team in Derby . You will be responsible for providing first-line technical support to internal users, resolving hardware, software, and network issues promptly and efficiently. This role is vital for ensuring the smooth operation of IT systems and maintaining user productivity. As part of a dedicated support team, you will contribute to a positive IT environment and play a key role in maintaining technical infrastructure, working within a collaborative office setting.

Key Responsibilities

• Respond to and resolve IT support requests logged via the helpdesk system.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware and software.
• Manage user accounts, permissions, and access to IT systems.
• Provide technical guidance and support to users, escalating issues when necessary.
• Document support activities, solutions, and system configurations accurately.

Requirements

• Previous experience in a helpdesk or IT support role.
• Proficiency with Windows operating systems and standard office applications.
• Knowledge of basic networking concepts and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work effectively in a team and manage priorities.

Benefits

• Competitive salary with opportunities for overtime.
• Comprehensive training and continuous learning opportunities.
• Generous holiday entitlement and company benefits.
• Pension scheme with employer contributions.
• A collaborative and supportive IT team environment.