Helpdesk Support Analyst

About the Role

Our client is looking for a skilled Helpdesk Support Analyst to join their vibrant team, operating with a hybrid model based in Brighton . You will be responsible for providing technical assistance and support related to computer systems, software, and hardware. This role is essential for ensuring smooth operations and user satisfaction within the company. Working in a dynamic environment that combines office and remote flexibility, you will contribute to the IT infrastructure and support needs of users across the organisation, supporting the local Brighton tech community.

Key Responsibilities

• Respond to helpdesk tickets and user requests for technical support.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Provide guidance and training to end-users on IT best practices.
• Maintain accurate records of support activities and resolutions in the helpdesk system.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common applications.
• Familiarity with network troubleshooting and basic hardware maintenance.
• Excellent problem-solving and analytical skills.
• Effective communication skills for interacting with users of varying technical abilities.
• Ability to work effectively in a hybrid model, commuting to our Brighton office as needed.

Benefits

• Competitive salary and performance-based bonuses.
• Hybrid working arrangement offering flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and IT certifications.
• A collaborative and innovative work environment.