Helpdesk Support Analyst

About the Role

Our client is looking for a skilled and proactive Helpdesk Support Analyst to join their team in Nottingham . You will be responsible for providing first and second-line technical support to internal staff and external clients, ensuring the smooth operation of IT systems and resolving technical issues efficiently. This hybrid role offers a dynamic work environment, combining valuable in-office collaboration with the flexibility of remote work, ideal for a technically proficient individual.

Key Responsibilities

• Respond to and resolve IT support requests via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Provide technical assistance and guidance to users on IT-related matters.
• Escalate complex issues to senior IT staff or relevant vendors.
• Document support procedures, solutions, and system configurations.

Requirements

• Proven experience in an IT helpdesk or technical support role.
• Strong knowledge of operating systems (Windows, macOS), Microsoft Office Suite, and basic networking.
• Experience with hardware troubleshooting and software installation.
• Excellent problem-solving and analytical skills.
• Good communication skills, with the ability to explain technical concepts clearly.
• Ability to work effectively in a hybrid setting, balancing time between the Nottingham office and remote work.

Benefits

• Competitive salary.
• Hybrid work model offering flexibility and convenience.
• Comprehensive health and insurance benefits.
• Opportunities for IT certifications and professional development.
• Generous annual leave allowance.
• A collaborative IT department with continuous learning opportunities.