Helpdesk Support Technician

About the Role

Our client is recruiting a technically adept and service-oriented Helpdesk Support Technician for their office in Edinburgh, Scotland, UK . You will be responsible for providing first-line technical support to employees and customers, resolving IT issues and ensuring smooth operations. This role requires a blend of technical expertise and excellent communication skills to assist users effectively. The position offers a hybrid working model, allowing for a balance between office-based collaboration and remote flexibility, contributing to a productive team in Edinburgh .

Key Responsibilities

• Respond to and resolve technical support requests via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain IT equipment and software.
• Assist users with login issues, password resets, and application support.
• Escalate unresolved issues to senior IT staff and document solutions.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems, and common software applications.
• Familiarity with network troubleshooting and IT security best practices.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills for effective user support in a hybrid environment.

Benefits

• Competitive salary package.
• Comprehensive medical, dental, and vision coverage.
• Opportunities for IT certifications and training.
• Generous paid time off.
• A supportive team environment with hybrid work flexibility in Edinburgh .