Helpdesk Support Technician

About the Role

Our client is looking for a skilled and responsive Helpdesk Support Technician to join their IT team in Reading . This role is essential for providing timely technical assistance to internal staff, ensuring smooth operation of IT systems and services. You will be responsible for troubleshooting hardware, software, and network issues, providing first-level support, and escalating complex problems as needed. This position utilizes a hybrid model , offering a dynamic work experience that blends essential on-site collaboration with the flexibility of remote work, supporting a productive and efficient IT infrastructure.

Key Responsibilities

• Respond to IT support requests from employees via phone, email, and ticketing system.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Provide technical support and guidance to end-users on IT best practices.
• Escalate unresolved issues to senior IT staff or third-party vendors.
• Maintain accurate records of IT assets and support activities.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network troubleshooting and basic network administration.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Experience working within a hybrid IT support structure.

Benefits

• Competitive salary and performance incentives.
• Flexible hybrid working arrangements.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and IT certifications.
• A supportive IT environment focused on employee success in Reading .