Helpdesk Support Technician

About the Role

Our client is seeking a skilled and responsive Helpdesk Support Technician to join their IT department in Stoke-on-Trent . This role is essential for providing technical assistance and support to users across the organization, ensuring smooth operation of IT systems. You will be diagnosing and resolving hardware, software, and network issues, playing a key part in maintaining productivity. This is a great opportunity for a technically minded individual who enjoys problem-solving and supporting a team in a practical, hands-on capacity within the Stoke-on-Trent area.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts and permissions within the IT infrastructure.
• Document technical issues and resolutions in the helpdesk ticketing system.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, software, and operating systems.
• Familiarity with network troubleshooting and basic network administration.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.

Benefits

• Competitive salary and potential for performance bonuses.
• Full-time, on-site position in Stoke-on-Trent .
• Access to cutting-edge technology and IT resources.
• Opportunities for further IT certifications and training.
• A supportive IT team environment with opportunities for growth.