Helpdesk Support Technician

About the Role

Our client is seeking a technical and customer-oriented Helpdesk Support Technician to join their team in Portsmouth . This on-site role is crucial for providing first-line technical support to internal staff and external customers. You will be responsible for diagnosing and resolving a range of IT issues, ensuring minimal disruption to operations. This position offers a stable, in-office environment where you can apply your technical skills and further develop your expertise within a supportive company structure. Be part of a team committed to excellent service and operational efficiency in Portsmouth .

Key Responsibilities

• Provide technical support and troubleshoot issues related to hardware, software, and network connectivity.
• Respond to helpdesk tickets and customer support requests in a timely and efficient manner.
• Install, configure, and maintain computer systems and peripherals.
• Document technical problems and solutions clearly for internal knowledge base.
• Escalate unresolved issues to senior IT staff or external vendors when necessary.

Requirements

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of operating systems, common software applications, and basic networking concepts.
• Excellent problem-solving and analytical skills.
• Good communication skills, with the ability to explain technical issues to non-technical users.
• Familiarity with IT support ticketing systems.

Benefits

• Competitive salary reflecting technical expertise.
• Full-time, on-site role in a well-established company.
• Extensive training on new technologies and systems.
• Opportunities for advancement within the IT department.
• Company-provided equipment and a supportive IT environment.