Helpdesk Support Technician

About the Role

Our client is seeking a skilled Helpdesk Support Technician to join their team in Reading . This role is essential for providing first-line technical assistance to internal staff and external customers, ensuring smooth operations and efficient problem resolution. You will diagnose and resolve a range of IT issues, providing support via phone, email, and ticketing systems. This position offers a hybrid work model, providing a flexible approach that balances remote work with essential in-office presence, fostering both autonomy and team collaboration in a technically focused environment.

Key Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Respond to helpdesk tickets and customer requests in a timely and efficient manner.
• Install, configure, and maintain computer hardware and software systems.
• Document technical procedures and solutions for the knowledge base.
• Assist users with setting up new equipment and accessing company systems.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of operating systems, software applications, and hardware.
• Excellent troubleshooting and problem-solving skills.
• Good communication skills, able to explain technical issues clearly.
• Ability to work effectively in a hybrid environment; comfortable with remote and office-based work in Reading .

Benefits

• Competitive salary with benefits.
• Hybrid working model for flexibility.
• Opportunities for training and certifications in IT.
• Access to modern IT infrastructure and tools.
• A collaborative and innovative work setting.