Helpdesk Support Technician

About the Role

Our client requires a proactive and technically skilled Helpdesk Support Technician to join their team in Portsmouth . This role is central to providing essential IT support to internal users, ensuring the smooth operation of all technology systems. You will be responsible for diagnosing and resolving a range of technical issues, from hardware malfunctions to software glitches. The ideal candidate is a patient problem-solver with excellent communication abilities, eager to contribute to a positive IT environment in Portsmouth . This hybrid role offers a balance between in-office collaboration and remote flexibility.

Key Responsibilities

• Provide first and second-line IT support to all employees.
• Respond to helpdesk tickets, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Create and maintain IT documentation, including user guides and troubleshooting procedures.
• Assist in the implementation of new IT projects and systems.

Requirements

• Proven experience in an IT support or helpdesk role.
• Solid understanding of computer hardware, operating systems, and standard office applications.
• Experience with network troubleshooting and basic security protocols.
• Excellent problem-solving and analytical skills.
• Strong communication skills, able to explain technical concepts clearly to non-technical users in Portsmouth .
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified) are advantageous.

Benefits

• Competitive salary and benefits package.
• Hybrid working model offering flexibility.
• Opportunities for continuous learning and professional growth.
• Supportive team environment.
• Access to modern IT resources and tools.