Helpdesk Support Technician

About the Role

Our client is seeking a technically proficient and customer-oriented Helpdesk Support Technician to join their team based in Portsmouth . You will be responsible for providing essential IT support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems for internal staff. This role is crucial for maintaining productivity and requires a proactive approach to problem-solving and excellent communication skills. The position is based within our client's office, offering a collaborative environment where you can directly interact with colleagues and contribute to a seamless IT infrastructure.

Key Responsibilities

• Provide first-line technical support to internal users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Manage user accounts, permissions, and access to IT resources.
• Maintain accurate records of support requests and resolutions in the helpdesk system.
• Assist with IT asset management and procurement processes.

Requirements

• Previous experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with network troubleshooting and basic hardware repair.
• Excellent problem-solving skills and a customer-focused attitude.
• Ability to explain technical issues clearly to non-technical users.
• Relevant IT certifications (e.g., CompTIA A+) are a plus.

Benefits

• Competitive salary and regular performance reviews.
• Stable, full-time, in-office position in Portsmouth .
• Opportunities for professional development and IT training.
• Comprehensive benefits package including health insurance and pension.
• A supportive and team-oriented work environment.