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Helpdesk Support Technician
- sunderland, tyne and wear, SR11SU, United Kingdom
- Permanent·Hybrid
- Full time
- £26,000 - £26,000 Per Annum
Job Description
About the Role
Our client seeks a diligent and technically proficient Helpdesk Support Technician to bolster their IT support team in Sunderland . In this crucial role, you will be the first line of defense for IT-related issues, ensuring that all employees have the necessary technological resources to perform their jobs effectively. You will provide hands-on and remote support, diagnosing and resolving a wide array of hardware, software, and network problems. This is a prime opportunity to advance your IT career within a supportive and dynamic organization, contributing to the smooth operation of our client's technological infrastructure.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and ticketing system.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Manage user accounts, permissions, and access rights within the company network.
- Document all support requests, solutions, and system configurations accurately.
- Assist with IT asset management and inventory tracking.
Requirements
- Proven experience as a Helpdesk Technician , IT Support Specialist, or similar role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with network protocols and troubleshooting techniques.
- Experience with IT support ticketing systems.
- Excellent problem-solving and communication skills, with the ability to explain technical concepts clearly.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
Benefits
- Competitive salary and benefits package.
- Hybrid work environment allowing for flexibility in Sunderland .
- Opportunities for continuous learning and professional IT certifications.
- Access to a comprehensive health insurance plan.
- Collaborative IT department with a focus on teamwork and knowledge sharing.
- Generous holiday entitlement and company-provided equipment.