Helpdesk Support Technician

About the Role

Our client is seeking a knowledgeable Helpdesk Support Technician to join their team in Liverpool . You will be responsible for providing first-line technical support to employees and customers, ensuring smooth operation of IT systems and resolving hardware, software, and network issues. This role requires strong technical aptitude and excellent customer service skills to support a diverse user base. Working within a hybrid model, you will contribute to a responsive and efficient support infrastructure that keeps operations running seamlessly, collaborating with colleagues both in-office and remotely.

Key Responsibilities

• Provide remote and on-site technical assistance to users.
• Troubleshoot and resolve hardware, software, and network-related incidents.
• Install, configure, and maintain computer systems and peripherals.
• Manage and update the helpdesk ticketing system, ensuring all issues are tracked.
• Escalate complex technical problems to senior IT staff when necessary.

Requirements

• Proven experience as a Helpdesk Technician or similar IT support role.
• Solid understanding of operating systems, networking protocols, and common software applications.
• Excellent diagnostic and problem-solving skills.
• Strong communication and customer service skills.
• Experience with remote support tools and ticketing systems.

Benefits

• Competitive salary and benefits package.
• Hybrid work arrangement for improved work-life balance.
• Opportunities for professional development in IT.
• Supportive team environment in Liverpool .
• Access to modern technology and tools.