Helpdesk Support Technician

About the Role

Our client is seeking an experienced Helpdesk Support Technician to provide essential technical assistance to their users in Manchester, Greater Manchester . This role is fundamental to maintaining the smooth operation of our IT infrastructure, ensuring employees can work productively without technical disruption. As part of a dedicated IT team, you will be responsible for diagnosing and resolving a wide range of hardware, software, and network issues. This is an on-site position, offering the chance to work directly with a collaborative IT department and be an integral part of the company's operational success within the vibrant city of Manchester .

Key Responsibilities

• Provide first-line technical support and troubleshoot hardware, software, and network issues.
• Respond to support tickets and user requests in a timely and efficient manner.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Assist with user account management, password resets, and access permissions.
• Document IT procedures and resolutions for the knowledge base.

Requirements

• Previous experience in an IT helpdesk or technical support role is essential.
• Strong knowledge of Windows operating systems and common business applications.
• Familiarity with network protocols and troubleshooting techniques.
• Excellent problem-solving skills and a methodical approach to diagnosing issues.
• Good communication skills and the ability to explain technical concepts clearly to non-technical users.

Benefits

• Competitive salary and potential for annual performance reviews.
• On-site work environment with a focus on team collaboration in Manchester .
• Access to the latest IT equipment and training resources.
• Generous holiday entitlement and company pension scheme.
• Opportunities for growth within the IT department.