Helpdesk Support Technician

About the Role

Our client is looking for a skilled Helpdesk Support Technician to join their IT support team in Liverpool . This office-based role is essential for providing first-line technical assistance to employees, ensuring smooth operation of IT systems and services. You will be responsible for diagnosing and resolving technical issues, managing support tickets, and maintaining IT infrastructure. The ideal candidate is technically proficient, customer-oriented, and thrives in a fast-paced support environment, contributing to overall organizational productivity and IT support excellence.

Key Responsibilities

• Respond to IT support requests via ticketing system, phone, and in person.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware and software applications.
• Manage user accounts and permissions within the Active Directory.
• Document technical solutions and create user guides for common IT problems.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with network troubleshooting and basic hardware repair.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills, with a focus on customer service.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a professional IT team.
• Extensive training on new technologies.
• Company pension scheme.
• Potential for career progression within IT.