Helpdesk Technician

About the Role

Our client is looking for a technically proficient Helpdesk Technician to join their support team in Belfast . This role involves providing first-line technical support to internal users and external clients, diagnosing and resolving hardware, software, and network issues. You will be part of a forward-thinking IT department committed to maintaining seamless operations. This is an exciting opportunity for an IT enthusiast who enjoys problem-solving and wants to contribute to a stable and efficient technological infrastructure.

Key Responsibilities

• Provide prompt and effective technical support for hardware, software, and network issues.
• Diagnose and resolve user-reported problems via phone, email, and remote access tools.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Manage user accounts and permissions within Active Directory.
• Escalate unresolved issues to senior IT staff or external vendors.
• Document all support activities and solutions in the IT helpdesk system.

Requirements

• Previous experience in an IT support or helpdesk role.
• Strong knowledge of Windows operating systems and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and analytical skills.
• Good communication and interpersonal skills for effective user interaction.
• Relevant IT certifications (e.g., CompTIA A+) are advantageous.

Benefits

• Competitive salary based on experience.
• Hybrid working model for work-life balance.
• Opportunities for further IT training and certifications.
• Access to the latest technology and tools.
• A collaborative IT team environment.