Helpdesk Technician

About the Role

Our client seeks a technically adept and customer-oriented Helpdesk Technician to join their team in Belfast . You will be responsible for providing first-line technical support to internal and external users, addressing hardware, software, and network-related issues. This role requires a strong understanding of IT systems and a passion for helping others overcome technical challenges. Working within a hybrid model, you will contribute to maintaining seamless IT operations and ensuring user productivity, collaborating with colleagues both in the office and remotely to deliver prompt and effective technical solutions.

Key Responsibilities

• Provide technical support to users via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Escalate complex technical problems to senior IT staff.
• Maintain an inventory of IT equipment and software licenses.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Familiarity with networking concepts and troubleshooting.
• Excellent problem-solving and diagnostic skills.
• Good communication skills and a patient, customer-focused approach.

Benefits

• Competitive salary and benefits package.
• Opportunities for IT certifications and professional growth.
• Hybrid work arrangement offering flexibility.
• Collaborative and innovative IT department environment.
• Pension scheme and employee assistance program.