Helpdesk Technician

About the Role

Our client is seeking a technically skilled and customer-focused Helpdesk Technician to join their IT support team in Reading . You will be responsible for providing first and second-level technical support to internal employees, resolving hardware, software, and network issues to ensure minimal disruption to productivity. This role requires a blend of technical expertise and excellent communication skills to assist users effectively. You will be part of a dynamic IT department committed to maintaining a robust and efficient technological infrastructure, with opportunities to learn and grow within the field.

Key Responsibilities

• Respond to and resolve IT support tickets from internal users promptly.
• Diagnose and troubleshoot hardware, software, and network problems.
• Install, configure, and maintain computer systems and peripherals.
• Provide technical assistance and guidance to end-users, both remotely and in person.
• Document technical solutions and create user guides for common issues.

Requirements

• Proven experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network troubleshooting and basic hardware/software diagnostics.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts clearly.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid working arrangement offering flexibility.
• Opportunities for IT certifications and continuous learning.
• Comprehensive health insurance and pension plan.
• A collaborative and supportive IT team environment.