Helpdesk Technician

About the Role

Our client is actively searching for a skilled Helpdesk Technician to enhance their IT support capabilities in Sunderland . In this role, you will provide essential technical assistance to internal users, ensuring the smooth operation of IT systems and equipment. You will be the go-to person for troubleshooting hardware, software, and network issues, playing a critical role in maintaining productivity across the organization. This position offers a rewarding career path for tech enthusiasts who enjoy problem-solving and contributing to a robust IT infrastructure within the vibrant Tyne and Wear community.

Key Responsibilities

• Provide first and second-level IT support to end-users via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network connectivity issues promptly.
• Install, configure, and maintain workstations, printers, and other peripherals.
• Assist with user account management and access control.
• Contribute to IT documentation and knowledge base creation.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Experience with customer service principles and practices.
• Excellent troubleshooting and problem-solving skills.
• Ability to explain technical issues clearly to non-technical users.

Benefits

• Competitive salary package with opportunities for advancement in Sunderland .
• Hybrid work arrangement offering a balance between office and remote work.
• Access to ongoing technical training and certifications.
• Company-provided tools and equipment for effective work.
• A collaborative IT team environment focused on continuous learning and innovation.