Helpdesk Technician

About the Role

Our client is looking for a skilled and diligent Helpdesk Technician to join their on-site technical support team in Derby . In this role, you will be the primary point of contact for users experiencing technical difficulties, providing timely and effective solutions to keep operations running smoothly. You will diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to the business. This is an excellent opportunity for a technically minded individual who enjoys problem-solving and providing excellent user support within a structured office environment.

Key Responsibilities

• Respond to user requests for technical support via phone, email, or helpdesk system.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Provide end-user support and training on various technologies.
• Document all support activities, resolutions, and system configurations accurately.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Experience with network troubleshooting and support.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Competitive annual salary with potential for overtime.
• Comprehensive training and opportunities for IT certifications.
• Standard company benefits including pension and holiday pay.
• Friendly, collaborative office environment.
• Opportunities for career advancement within the IT department.