Hire Controller/Customer Service Advisor

FTH Hire Group is one of the largest independent plant and tool hire companies in the UK, with 19 depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are looking to take on additional high calibre team members.

The Hire Controller role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within the depot, working both internally, operationally and directly with customers. Through providing opportunities to evolve the depot’s customer service delivery, you will be strengthening our market presence by being responsible for the smooth running of the Hire Desk and control of all hires coming in and out of the depot.

A background in construction or plant and tool knowledge is desirable, but not essential to succeed in this role. Demonstratable experience within a similar ‘hire operations’ role is essential.

Main Responsibilities

• Oversee and manage depot hire operations to meet agreed service delivery levels in an efficient, personable and professional manner

• Oversee and manage local hire fleet stock levels and work closely with internal teams to ensure local and network hire fleet supply is maximized to support business objectives

• Undertake internal review and audit of local hire contract activity to support hire contract quality management within local team and in line with company process expectations

• Locally oversee and quality manage the new hire contracts and off-hires activity within local depot and support general enquiries in line with company process standards

• Support central logistics team to ensure the efficient running of local and central transport to support a high-quality service delivery resource to our clients

• Responsible for (in conjunction with the central Re-hire team) the Re-hire allocation; identifying and prioritizing customer requirements to maximise business growth opportunities

• Handle and manage incoming external / internal calls and sales enquiries to support local team as required

• Provide hire and transport rate support to local team when Depot Manager is unavailable

• Support identification of new business opportunities from inbound enquiries and work with local and regional teams to secure new business wins in line with company sales growth goals

• Opportunity to be involved in developing existing and new customer accounts through outbound sales activity

• Support and achieve delivery of sales growth targets for all FTH products and services.

What you will need to bring to the role

• Effective organisational and communication skills

• Committed to providing an industry leading service delivery approach to business development

• Capable of developing strong client relationships

• Confidence to work on own initiative

• Flexible in approach to the role to meet business requirements

• Self-Confident and ability to work under pressure

• Negotiating skills essential

• Time management essential

• Competent levels of IT understanding

• Proven experience in selling products & services to end user

• Commitment to self-development

• High level of integrity and trust

Benefits

• Sales bonus scheme

• Loyalty bonus scheme

• Pension - auto enrolment

• Group Life assurance - 3x salary (once out of probation)

• 32 days holiday (inclusive of Bank Holidays)

• Perk Box

• Birthday Gift

Working Hours - 7:00am to 4:30pm Monday to Friday