Hire Controller

Hire Controller Coningsby £29,750 per annum + Overtime Monday–Friday | 7am–5pm Office Based

Are you a confident customer service professional who enjoys building relationships, solving problems and keeping things moving? We are searching for an enthusiastic Hire Controller to join a successful and growing team in Coningsby, working for a leading supplier of high-quality temporary buildings and toilet facilities. This is a fantastic opportunity for someone who thrives in a busy environment, enjoys speaking to customers and wants a role where every day brings something different.

The Role

As a Hire Controller, you’ll play a key role in ensuring customers receive an outstanding service from enquiry through to delivery and beyond. Your responsibilities will include:

• Managing customer enquiries by telephone and email.
• Processing sales and hire orders accurately and efficiently.
• Planning deliveries and creating practical, cost-effective routes.
• Building strong relationships with customers and understanding their requirements.
• Gathering customer feedback following installation.
• Identifying new business opportunities through proactive, speculative calls to existing and potential customers.
• Working closely with depot colleagues and head office teams to ensure a smooth customer journey.
• Using your product knowledge to recommend the right solutions for each customer.

The ideal candidate

Will have experience in customer service, sales or a fast-paced service environment. Your background could include:

• Plant hire
• Construction
• Property maintenance
• Manufacturing
• Equipment hire
• A busy sales or customer service environment Most importantly, you’ll be someone who:
• Communicates confidently and professionally with customers.
• Builds positive, long-term relationships.
• Is organised and able to manage competing priorities.
• Enjoys working in a fast-paced environment.
• Has a proactive approach to identifying sales opportunities.
• Is comfortable communicating by both telephone and email.
• Is computer literate and confident learning new systems.
• Can work flexibly to meet operational requirements.

For more information, please call Jon on (phone number removed) or email him quoting J10664. Reflect Recruitment Group is operating as a Recruitment Agency under the Employment Agencies Act 1973