Homefinder and Registration Advisor

Belmont Recruitment are currently looking for a Homefinder and Registration Advisor to join Derby City Council's Housing Team on an initial 3-month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

• Register new applicants for social housing and update existing applications when household circumstances change.

• Carry out verification checks to confirm eligibility.

• Assess housing need and award priority in line with the Housing Allocations Policy.

• Support applicants through the rehousing process, including placing bids on behalf of vulnerable people and those in the Emergency (Homeless) band to help them move on from temporary accommodation.

• Review inactive applicants or those who repeatedly refuse properties; remove them from the register where appropriate under agreed policies.

• Create property adverts for Homefinder Partner landlords and assist with the mutual exchange registration process.

• Provide guidance and support to partner landlords.

• Contribute to team targets and service plans.

• Work with internal and external partners to maintain high performance and customer service standards.

• Handle customer enquiries efficiently.

• Complete clerical and administrative tasks.

• Use Derby Homes’ computerised systems and new technology.

• Attend team meetings, conferences and training as required.

• Demonstrate commitment to equality policies, comply with all personnel, health & safety and safeguarding policies, and undertake any other duties appropriate to the grade.

Essential Requirements

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Experience working as a Homefinder and Registration Advisor

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Knowledge of the Part 6 Housing Act 1996

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Awareness of welfare benefits

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Social Housing experience

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Experience of dealing with customers by telephone and/or face to face

Please apply with an up to date CV ASAP if this role would be of interest to you