Hospital Mental Health Outreach Worker

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you. Job Title: Hospital Mental Health Outreach Worker (Bounce Back) Reference Number: 377 Salary: £26,000 – £27,000 per annum, depending on skills and experience Hours: 37.5 hours per week (Monday – Friday, 9am – 5pm) Contract: Permanent Working base: Watford General Hospital and Watford Wellbeing Centre About the Service Hertfordshire Mind has a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver a one-to-one outreach service for people who are in hospitals across Hertfordshire. There is an emergency department arm of the project, and the role will be based at Watford General Hospital working in A&E departments, with the Mental Health Liaison Team, and hospital wards facilitating hospital discharge for people with a mental health. The Bounce Back Worker will be based at Watford General Hospital and Hertfordshire Mind Centres, promoting joint working between Watford A&E, Mental Health Urgent Care Centre and the Mental Health Liaison Team, creating a seamless pathway into community support for clients recovering from mental ill health. The aims of the Bounce Back service are; to provide up to 16 sessions of emotional and practical support, advice and information to patients. We will visit patients on the ward and continue the sessions in the local community and in patients homes once discharged. We will facilitate a smooth and timely hospital discharge.

About the Role

The Bounce Back worker will use a recovery orientated approach working with patients on the ward, and in the local community, including in people’s homes. The recovery approach includes empathy, warmth, acceptance, authenticity, compassion and humanity. To work with hospital staff to ensure patients are offered advice, information, and holistic support. The post holder will need to:

• Provide practical and emotional support to encourage patients to develop their independence within their local community.
• Facilitate a smooth discharge from hospital back to the community.
• Have a solid understanding on the dual effect of mental health and drugs and alcohol.
• Monitor outcomes and evaluate the service.
• Ensure that the safety and wellbeing of patients using the service is monitored and reviewed regularly.
• Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Provide an assertive outreach approach for clients who are in crisis and/or those that may have complex or multiple needs. We offer:
• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Closing Date: Friday 13th November 2026 at 5pm Interviews will be held on a rolling basis. Please note we may close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible. N.B. Please quote reference number 377 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please