Hotel Concierge

About the Role

Our client is seeking a polished and knowledgeable Hotel Concierge to provide an exceptional level of service to guests at their esteemed hotel in Bristol . As the go-to person for guest needs, you will be responsible for making reservations, arranging transportation, providing local recommendations, and fulfilling a wide range of requests to ensure a memorable stay. This role requires outstanding interpersonal skills, a deep understanding of the local area, and a proactive approach to guest satisfaction. You are the face of hospitality, ensuring every guest feels welcomed and well-cared for.

Key Responsibilities

• Assist guests with a variety of requests, including restaurant reservations, theatre tickets, and tour bookings.
• Provide expert recommendations and information on local attractions, dining, and entertainment.
• Arrange transportation services such as taxis, airport transfers, and car rentals.
• Handle guest inquiries and resolve any issues related to their stay with efficiency and professionalism.
• Maintain a comprehensive knowledge of hotel services, local events, and city offerings.
• Coordinate with other hotel departments to ensure guest needs are met seamlessly.

Requirements

• Previous experience as a Hotel Concierge or in a similar guest-facing role.
• Excellent knowledge of Bristol and surrounding areas.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage multiple guest requests simultaneously.
• Professional appearance and demeanor, with a passion for service excellence.

Benefits

• Competitive hourly wage.
• Health and wellness benefits package.
• Opportunities for tips and gratuities.
• Access to hotel amenities and discounts.
• A supportive and professional team environment.