Hotel Duty Manager

About the Role

Our client is seeking a dedicated and customer-oriented Hotel Duty Manager to join their team in Liverpool . In this essential role, you will be the senior manager on duty, responsible for overseeing all hotel operations during your shift, ensuring guest satisfaction, and managing staff effectively. You will handle a variety of situations, from guest requests and complaints to operational challenges, ensuring the highest standards are maintained. This position requires excellent leadership skills, a proactive approach, and the ability to remain calm and efficient under pressure, contributing to a positive guest experience at all times.

Key Responsibilities

• Act as the senior manager on duty, overseeing all hotel operations during shifts.
• Ensure exceptional guest service standards are met and exceeded.
• Respond promptly and effectively to guest inquiries, requests, and complaints.
• Manage and support hotel staff, ensuring efficient performance and adherence to policies.
• Oversee the smooth operation of front desk, housekeeping, and F&B outlets during your shift.
• Handle emergency situations calmly and professionally, following established protocols.

Requirements

• Previous experience in a supervisory or management role within a hotel environment.
• Strong understanding of hotel operations, including front desk, housekeeping, and F&B.
• Excellent customer service and problem-solving skills.
• Effective leadership and team management abilities.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficiency in hotel management systems.

Benefits

• Competitive salary and shift allowances.
• Comprehensive benefits package including health insurance.
• Opportunities for career advancement within the hotel group.
• Staff accommodation may be available.
• A vibrant and supportive work environment in a key tourist city.