Hotel Duty Manager

About the Role

Our client is seeking a reliable and proactive Hotel Duty Manager to oversee daily operations at their well-regarded hotel in Liverpool . In this role, you will be the key point of contact for guests and staff during your shifts, ensuring seamless service delivery across all departments. You will be responsible for managing the front desk, resolving guest issues, overseeing F&B operations, and ensuring the safety and security of the premises. The ideal candidate possesses strong leadership skills, excellent problem-solving abilities, and a commitment to upholding the hotel's reputation for outstanding hospitality. This is an essential role for maintaining operational excellence.

Key Responsibilities

• Supervise and coordinate all hotel operations during assigned shifts.
• Ensure the highest standards of guest service are maintained across all departments.
• Handle guest inquiries, complaints, and emergencies effectively and professionally.
• Manage front desk operations, including check-in/check-out procedures and cash handling.
• Oversee food and beverage service, ensuring quality and compliance with standards.
• Lead and support hotel staff, providing guidance and motivation during shifts.

Requirements

• Previous experience in a supervisory or management role within the hotel industry .
• Strong understanding of hotel operations, including front desk, F&B, and housekeeping.
• Excellent customer service and problem-solving skills.
• Ability to remain calm and effective under pressure.
• Proficiency in hotel management software and systems.

Benefits

• Competitive salary and performance-related bonuses.
• Comprehensive health and well-being benefits.
• Opportunities for career progression within the hotel group.
• Staff discounts on hotel services and accommodation.
• A dynamic work environment in a vibrant Liverpool location.