Hotel Front Desk Agent

About the Role

Our client is seeking a friendly, efficient, and customer-oriented Hotel Front Desk Agent to provide exceptional service to guests remotely for their Nottingham-based hotel. This role is the first point of contact for guests, responsible for check-ins, check-outs, managing reservations, and assisting with guest inquiries and needs. You will ensure a smooth and welcoming experience for every guest, utilizing your excellent communication and organizational skills from a remote setting to uphold the hotel's standards of service excellence.

Key Responsibilities

• Manage guest check-ins and check-outs efficiently and accurately.
• Handle reservations, cancellations, and modifications via phone, email, and online systems.
• Answer guest inquiries regarding hotel services, amenities, and local attractions.
• Process payments and maintain cash drawer integrity.
• Address guest concerns and complaints with professionalism and empathy, escalating when necessary.
• Provide information and recommendations to enhance the guest experience.

Requirements

• Previous customer service or front desk experience, preferably in hospitality.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using hotel reservation software and standard office applications.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage tasks effectively in a remote environment.

Benefits

• Competitive hourly wage with potential for service gratuities.
• Fully remote position offering significant flexibility and work-life balance.
• Comprehensive training program provided.
• Opportunities for career advancement within the hotel group.
• Be a key player in delivering outstanding guest experiences for a leading hotel in Nottingham .