Hotel Front Desk Agent

About the Role

Our client is looking for a friendly, professional, and customer-focused Hotel Front Desk Agent to be the first point of contact for guests at their well-appointed hotel in Norwich . You will be responsible for providing exceptional service, managing check-ins and check-outs efficiently, and addressing guest needs to ensure a positive and comfortable stay. This role is vital in creating a welcoming atmosphere and upholding the hotel's reputation for outstanding hospitality in Norfolk .

Key Responsibilities

• Greet guests warmly and efficiently manage check-in and check-out processes.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest requests, inquiries, and complaints promptly and professionally.
• Manage reservations, process payments, and maintain accurate guest records.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Maintain a clean and organized front desk area.

Requirements

• Previous experience in a customer service or front desk role is highly desirable.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel management software and basic computer applications.
• Ability to multitask and remain calm under pressure.
• A positive attitude and a strong commitment to guest service.

Benefits

• Competitive salary and employee benefits package.
• Opportunities for training and career development within the hotel industry.
• Staff discounts on accommodation and dining.
• A supportive and friendly work environment.
• Uniform provided.